Not only calls, but  SMS could also be done to this number from any part of the country.
According to sources in Northern Railway for this entire system has been developed Baroda House her. Under the current system just north of Railways passengers’ complaint is done through SMS at number 9717630982. That too it entertains SMS only in relation to complaints of Northern Railway’s trains. After start of No. 132 complaints could be done from any part of the country and against any irregularities in railways.