In Madhya Pradesh, the Betul District Consumer Dispute Redressal Forum has directed the Central Railway to pay 5,000 rupees for not alerting a passenger who had registered for the wake-up call service.
The forum presided by Virendra S Patidar also asked Railways to pay 2,000 rupees as litigation costs to the passenger. The incident took place in June 2015 when the passenger had boarded Coimbatore-Jaipur Superfast Express from Betul station around 2.05 PM for Kota.
The railways in its submission contended that their customer care does not guarantee that passengers would be woken up.