Its something unheard of in the telecom industry. Cashback for bill payment, cashback for recharge, cashback for early subscription, but this time BSNL has announced a Cashback for making a voice call. In an industry where there is a strong debate going on for payment of 6 paisa additional for the voice calls, BSNL has proposed 6 paisa cashback for voice calls for its wireline, broadband and FTTH customers.
Customers making calls of 5 minutes or more shall be credited with 6 paisa cashback. In an era of digital experiences, where customers are seeking quality services for voice and data, We want our customers to engage more with our upgraded Next Generation Network, experience the quality of voice call which happens on wireline, and also get incentivized for same, said Vivek Banzal, Director CFA, BSNL.
We are taking multiple initiatives to improve customer experience on BSNL network and this is one of those several lined up in the next few months. Customers can pay their bills online through our portal or mobile app, and avoid hassles of physically visiting our customer service centers. Customers can also reach out to us on our toll-free number 18003451500 to give online request for landline , broadband or Bharatfibre service, without any need to come to our offices with paper request, he added.