Staff Reporter
Union Civil Aviation Minister Ram Mohan Naidu Tuesday held a meeting with Indigo’s top management to review the stabilization measures. In a social media post, He informed that Indigo CEO Pieter Elbers was summoned to the Ministry to provide an update. The minister said that Mr Elbers has confirmed that full refunds for flights affected till 6th December have been completed. He said, a strict instruction to expedite the completion of the remaining refunds and baggage handover has also been given.
He said, the minister considers it necessary to curtail the overall Indigo routes, which will help in stabilizing the airline’s operations and lead to reduced cancellations. Mr Naidu added that a curtailment of ten percent has been ordered. While abiding with it, Indigo will continue to cover all its destinations as before. The minister said, Indigo has been instructed to comply with all the directives of the government, including fare capping and passenger convenience measures without any exception.
The airline claimed it has delivered over 4,500 bags to passengers, and remaining deliveries will be done within 36 hours. In the latest video message, IndiGo CEO Peter Elbers said that lakhs of customers, whose flights were cancelled or delayed, have already received their full refunds. He said the process is continuing on a daily basis.
“IndiGo is back on its feet, and our operations are stable. We’ve let you down when a major operational disruption happened, and we’re sorry for that,” Elbers said in the video message. Elbers claimed their operations have “fully stabilised” and flights now reflected on IndGo’s website are scheduled to operate with an adjusted network.