Delhi’s Indira Gandhi International Airport (IGIA) has been adjudged the world’s best airport for the year 2014, under the category of handling 25 to 40 million passengers per annum. Airports Council International (ACI) presented the Airport Service Quality (ASQ) award to IGIA at a ceremony of the ACI Annual General Assembly on the 28th of last month in Jordan.
The Delhi airport scored 4.90 on a scale of 5 points measured by 300 members of the ACI ASQ benchmarking programme. ASQ is the key to understanding how to increase passenger satisfaction and improve business performance. IGIA bettered its ranking from second position for the years 2011, 2012 and 2013 to emerge on top in 2014.