AMN
The Government has set up an IT Grievance Redressal Mechanism to address grievances of taxpayers due to technical glitches on GST Portal.
An official release said GST Council has delegated powers to an IT Grievance Redressal Committee to approve and recommend to the GST Network, steps to be taken to redress the grievances and provide relief to the taxpayer.
The relief could be in the nature of allowing the filing of any Form or Return prescribed by law or amending any Form or Return already filed.
However, where the problem relates to the individual taxpayer, due to localised issues such as non-availability of internet connectivity or failure of power supply, this mechanism shall not be available.
The mechanism envisages that taxpayers shall make an application to the field officers or the nodal officers where there was a demonstrable glitch on the Common Portal.
The IT Grievance Redressal Committee shall examine and approve the solutions as may be necessary.