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इंडियन आवाज़     23 Jul 2017 10:23:15      انڈین آواز

Pay Rs 5K for failing to wake up passenger, forum to railways

In Madhya Pradesh, the Betul District Consumer Dispute Redressal Forum has directed the Central Railway to pay 5,000 rupees for not alerting a passenger who had registered for the wake-up call service.

The forum presided by Virendra S Patidar also asked Railways to pay 2,000 rupees as litigation costs to the passenger. The incident took place in June 2015 when the passenger had boarded Coimbatore-Jaipur Superfast Express from Betul station around 2.05 PM for Kota.
The railways in its submission contended that their customer care does not guarantee that passengers would be woken up.

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