AMN /NEW DELHI
At least 4519 complaints have been received through the online portal Grievance Against Misleading Advertisements GAMA in three years. These complaints are processed by the Advertisement Standards Council of India (ASCI) based on an MoU signed with the Department of Consumer Affairs.
Minister of State for Consumer Affairs, Food and Public Distribution, C. R. Chaudhary, in a written reply to a question in Rajya Sabha Friday informed that complaints which remain unresolved are forwarded by ASCI to the Departments/Regulators concerned for further necessary action. Of the 4519 complaints, 2106 complaints have been resolved, 947 complaints have been rejected and the rest have been referred to the Ministries/Departments/regulators concerned for necessary action.
The Department of Consumer Affairs had launched an online portal called Grievance Against Misleading Advertisements (GAMA) since March, 2015 for the consumers to file complaint online against misleading advertisements appearing in newspapers, hoardings, handbills, wall writing as well as advertisements in the electronic media such as TV channels, radio channels, internet sites etc. The number of complaints relating to misleading advertisements, as registered in the online portal, is as shown below:
|PERIOD||NUMBER OF COMPLAINTS RECEIVED|
Further, in so far as advertisements appearing in private satellite TV channels are concerned, all advertisements telecast on such channels are regulated in accordance with the Advertising Code available on the website of the Ministry of Information and Broadcasting “mib.nic.in”. The Ministry has constituted an Inter-Ministerial Committee (IMC) under the chairmanship of the Additional Secretary (I&B), and comprising officers drawn from various Ministries such as Consumer Affairs, Home Affairs, Law & Justice, Women & Child Development, Health & Family Welfare, External Affairs, Defence and including a representative from the Advertising Standards Council of India, to take cognizance sou motu or look into specific complaints regarding violation of the Programme Code and Advertising Code.